Shipping Policy

All orders are shipped from the flye hair HQ Mayo, Ireland.

Shipping fees
See below for more information on pricing, estimated delivery time and service provider.

1-3 working days

United Kingdom
4-5 working days

Return & Exchange Policy

Replacement for incorrect or damaged goods
If we have dispatched an incorrect product (our mistake) in your order or if the product you have received is damaged upon arrival, please email us a picture of the product you received to
To obtain a replacement product please return to unit five sma arcade Ballina Co.Mayo IE.
Once the returned product is received by us we will dispatch a replacement product to you.

There are no returns for Flye hair products unless an incorrect product (our mistake) has been dispatched. Flye hair products cannot be returned or exchanged for hygiene reasons.

We will only accept returns within 7 days of delivery. If 7 days have gone by since you received your purchase, unfortunately, we cannot offer you a replacement or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.

If you have ordered the wrong product by mistake, or you wish to exchange the product you must order the correct item through our website and pay for same in full and return the product you wish to exchange. The product to be exchanged must be unused and in all of its original packaging. If we accept the return, we will refund your original purchase (less the shipping cost).

To return your product, you should mail your product to: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Any returned goods that we receive which are outside this Returns Policy will be defined as ‘In Dispute’. Such ‘In Dispute’ items will not be refunded or exchanged. A reason for this decision will be provided.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.